This fee is also assessed to all third-party pickups. You will not be charged this fee if you put your package in one of our many Drop Boxes. All requests for shipment charge credits for a delayed or late shipment must be submitted in writing to OnTrac within 15 days of your invoice date.
Please direct all requests for shipping credits to the Billing Department, at All claims regarding loss or damage to any shipment must be submitted in writing to OnTrac within 30 calendar days from the due date of the shipment. Please direct all claims for loss or damage to the Claims Department, located at:. What information is required to set up an account? To assist in determining the type of service that best suits your needs, please have the following information ready: Billing address Pickup information Billing contact name and phone number Pickup contact name and phone number Approximate number of packages per month to be shipped What should I do if I forget my account number?
Please contact Customer Care for assistance at Products and Services What is your service area? What are your service levels and delivery times? Sunrise Service Delivered by Sunrise Gold Service Delivered by 8am; Saturday delivery by 12pm. OnTrac Ground Service Next-day and 2-day delivery by end of business day; Saturday delivery by prior arrangement, call How can I get a rate quote?
Call the Customer Care Department at Can I request a delivery signature for my package? Is there a charge? Does OnTrac provide a C. How do I get shipping software supplies?
Pickup and Delivery How do I schedule a pickup? Can I reroute a shipment before it has been delivered? Is there an extra charge? What is the maximum size package I can send? How late can I drop off a package? How late can I schedule a pickup? How do I address and prepare a package for shipment? Check our page on Preparing a Package for helpful, detailed information. What is your holiday schedule?
We are closed on the following holidays: Do you pick up on weekends? Can I pick up my package at one of your offices? What documentation is required to ship? There is a discrepancy with the address that needs clarification. The delivery area is not accessible. Local conditions outside our control are preventing us from delivering the package. In most cases this is temporary. We will attempt delivery on the next business day. The package is traveling through an area of our network impacted by bad weather or a natural disaster.
We will deliver the package as soon as it is safely possible to do so. See our Service Alerts for more details. We received new delivery address information and have updated our system.
The package will be rerouted as needed. COD check collected from the recipient. The payment specified by the shipper was collected and processed. The payment will be routed to the shipper. The package was delivered. Thank you for using OnTrac! Company closed on delivery attempt.
We tried to deliver the package, but the business was closed. We will attempt to redeliver the package on the next business day within the posted business hours. The recipient refused the delivery. A recipient at the delivery address has refused the package. We will hold the package at the local facility and will contact the shipper for instructions.
The contents of the package may be damaged. We are contacting the shipper for instructions. The package appeared to be damaged when it was delivered. Please check the contents and contact the shipper if needed. The package includes contents that cannot be shipped with OnTrac. We will contact the shipper for instructions. Change in delivery date requested. The shipper or recipient has asked us to deliver the package at a later date. Delivered; please check contents. Please check with the neighbor.
Damaged package refused by receiver. The local OnTrac delivery provider has experienced a delay. The delivery will be rescheduled for the next business day. A tracking event was added to the package in error.
Subsequent scans will appear if additional tracking events occur. Attempted; recipient closed for holiday. We tried to deliver the package, but the business was closed for the holiday. We will attempt to redeliver the package on the next business day and within the posted business hours. Held in warehouse for pickup.
The shipper or recipient has requested that we hold the package for pickup at the local facility. Please provide the tracking number and photo ID at pickup. The package is being held at the OnTrac facility.
The package cannot be shipped in its current condition. We are contacting the shipper for further instructions. Please contact sender for resolution. The package cannot be delivered. Please contact the company or person who sent the package for further assistance. There was a discrepancy with the delivery ZIP Code. The address has been corrected and the package has been reshipped. Not on delivery route; researching.
By now we had expected additional scans on the package. We will research and update the tracking results. Package on incorrect route; rerouting. The package is at the correct delivery facility, but not on the correct delivery route.
We will reroute and adjust the expected delivery date as needed. Will correct and re-ship. The package was routed to the wrong facility. We will re-route the shipment. Delivery attempted; recipient not home. We attempted to deliver the package, but did not leave the package because of a selected service option or a security concern.
We will reattempt delivery on the next business day. The package was loaded on a vehicle and is out for delivery. Additional shipment data entered. We added additional details to our system to help us deliver the package as requested. A shipping label was created.
Package scanned at facility. The package was scanned at an OnTrac facility. A reputable courier delivery services company will also be available for questions regarding your overnight shipment 24 hours a day seven days a week and can be reached via telephone or online. Current shipping technology Courier agencies that want to be on the cutting edge utilize software and computer technology that helps them route packages for maximum efficiency.
This will enable the company to get products to business and institutions quicker than in the past, almost guaranteeing next day service. If you want to be sure your overnight package will get to where it is most needed, then go with a leader in the packaging and shipment industry. This may require a bit of research on your part but it will be well worth it, as you will always know when and where to go to get your urgent items to the proper location, safely and effectively ever single time.
You are commenting using your WordPress. You are commenting using your Twitter account. You are commenting using your Facebook account. Notify me of new comments via email. Posted on August 12, by vayo Benefits of overnight shipping and next day air services There is a multiplicity of reasons why the use of overnight shipping is beneficial to those who want to get urgent packages into the right hands consistently.
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Priority Mail Express® overnight mail & delivery is our fastest domestic service. Get free boxes & envelopes, pickup, and tracking with overnight shipping. Overnight shipping, also called expedited shipping, is a shipment service that guarantees delivery of a package to a destination location. Sometimes this may involve a combination of .
Dorothy found out that the USPS’s guaranteed overnight delivery doesn’t apply if you use their Express Mail boxes, because “Letters get stuck up in the top of the box all the time. Sometimes. Aug 12, · How Does Overnight Shipping Work? Posted on August 12, by vayo Overnight Shipping, also called expedited Shipping, is a shipment service that guarantees delivery of a package to a destination location.